Refund policy

Returns and refunds

Each Tail & Tonic item is made to order. We cannot accept returns or exchanges for a change of mind or an incorrect size. Please check the product measurements before ordering.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or incorrect, email admin@shoptailandtonic.com within 14 days of delivery with your order number and clear photos of the item and issue. We will review the issue and arrange a reprint or refund when applicable.

We reply within 1–2 business days. Please contact us before sending any item back.